Founded in 2014, Bicycle Transit Systems (Bike Transit) is a woman-owned business that operates and manages bike share programs nation-wide along with our customer service call center. Our mission is to operate bike share systems that create connections in our communities and protect our planet.  Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We are currently looking for a dedicated Outreach Manager to join our Downtown, Los Angeles team! 

The Outreach Manager will be located in LA and responsible for assisting with the creation and execution of the overall marketing strategy for Metro Bike Share, with a focus on events, promotions, and building community relationships. The Outreach Manager, will schedule, manage, create and support community events and outreach efforts. They will ensure an enthusiastic and fun presence in the community via outreach and events to drive awareness, educate and sell passes for Metro Bike Share. The Outreach Manager will bring diversity, equity, inclusion and social justice lens, and understand the potential that bike share offers to improve the lives of all community members.

Core Responsibilities: 

• Responsible for outreach to create and maintain relationships with community stakeholders and gatekeepers in order to achieve company and department goals.
• Plan and execute equity and outreach programs and initiatives.
• Leads and manages the Senior Field Marketing Coordinator and their team of Brand Ambassadors.
• Track event key performance areas (quantitatively and qualitatively) and identify areas of improvement for future outreach including reports on promotions and programs KPIs and produces the Marketing executive summary for the monthly report to Metro.
• Communicate effectively and professionally with internal and external teams and partners, including LA Metro, Los Angeles County and City representatives.
• Manage the team to ensure MBS event participation and follow-ups with event organizers and internal team.
• Establish standardized outreach and event procedures and train staff to execute them safely and effectively and coordinate closely with technical and operational Metro Bike Share team members.
• Leads the Metro Bike Share annual survey design.
• Build and adhere to an outreach budget.
• Networking, including attendance and participation in public meetings for bike advocacy and other community developments.
• Monitor grant opportunities and coordinate efforts related to grant applications as needed by gathering partners, data and by writing and submitting application proposals, in partnership with LA Metro as applicable.
• Assist with other tasks that support marketing objectives and strategies as assigned by the General Manager.