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BikeVolcano.com, Inc.
Published
June 8, 2024
Expires
August 7, 2024
Location
19-3972 Old Volcano Road, Volcano Village, Hawaii
Job Type

Description

Responsible for operating E-Bike Rental Shop which offers a GPS Audio E-Bike Tour of the Hawaii Volcanoes National Park.  Duties include: E-bike fleet maintenance and repair as well as assisting guests through rental process including completion of paperwork, proper fitting of rental equipment, giving safety lecture, assisting guests with GPS/Audio Tour App activation, and provide excellent guest service.

ESSENTIAL JOB FUNCTIONS:
  • Maintain e-bike rental fleet keeping bikes in good working condition.
  • Open and closing e-bike rental shop and charging e-bike batteries.
  • Ensure all paperwork is completed, organized, and stored appropriately.
  • Complete all aspects of assisting guests with ebike rentals, including paperwork, adjusting, and fitting rental equipment, giving safety lecture, gps audio app activation, and answering guest questions.
  • Clean, organize and maintain all equipment, counter tops, and facilities in shop daily.
  • Daily reporting of inventory for rental fleet repairs.
  • Occasional Driving company vehicle to pickup and exchange malfunctioning e-bikes in the Hawaii Volcanoes National Park.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
  • Maintain an exceptional level of guest service in all interaction with guests, fellow employees, and management.
  • Refueling company vehicle.
  • All other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES:
  • Talking to customers to convey information effectively.
  • Giving full attention to what other people are saying, taking time to answer questions.
  • Actively looking for ways to help people.
  • Speak, read, write in English fluently.
  • Working knowledge of bike maintenance and experience working on e-bikes.
  • Must be able to maintain a calm demeanor and multi task during high volume periods.
  • Ability to interact courteously and honestly with guests.
  • General knowledge sending check-in instruction emails and using credit card point of sale for equipment deposit and bike damages.
EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
  • Minimum 2 years’ bike mechanic experience or bike mechanic training certification.
  • Previous customer service experience preferred.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
  • Must be able to lift up to 40lbs.
  • Stand, walk for duration of 8+ hour shift.
  • Reaching, Bending, Sitting, Standing, Carrying, Lifting.
  • Verbal and auditory abilities necessary for communication with others.
  • Must be available to work Monday - Friday.
SALARY
$20 - $22 per hour
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  
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