Shepherdstown Pedal and Paddle
Bicycle Service Specialist

The desired team member will help customers through our service department with
some focus on retail sales assistance and help with our rental services.
Primary responsibilities:
- Assess customers bikes and create accurate work orders with our software
- Building bicycles
- Providing service maintenance on customers' bikes
- Maintain our rental bicycles and ensure they are safe for customers
Other responsibilities:
- Greet customers in the store or via phone calls
- Figure out customers needs and help them purchase the right products
- 'Sell the experience' of our rental / shuttle trips
- Create rental & adventure reservations
- Set up customers with safe, properly fitting bicycles and kayaks/canoes
- Drive customers to & from their destinations for shuttles or rental/adventures
- Moving, loading, unloading and cleaning our rental equipment
This is a full time position starting in March 2023 with pay based on experience and level of
responsibility. Store hours and employee hours are adjusted seasonally as this is a seasonal
business.
Location: Shepherdstown, WV is a small town located along the Potomac river in the upper
Shenandoah valley. This historic town is rich with independent restaurants and cafes. The
region offers a wide array of recreational activities including great hikes, on and off-road
cycling and flat water and rapid kayaking and river tubing.
Goal: Represent the business in a professional manner with the first and foremost focus on
exceptional customer service and a goal of providing the best bicycle service expertise. Be
an asset to our team with superb communication and follow through. Provide technical
service on customers bikes that is both safe and the best solution for the customer's needs.
Problem solving is a required skill for this position.
Prerequisites:
- Bike shop service department work experience
- Or equivalent experience performing bicycle maintenance
- Problem solving is a must
- Excellent communication skills
- Must have great follow through
Strongly Encouraged:
- Be at least 25 years old
- Possess an excellent driving record
- Can lift and carry up to 90 pounds