Overview
We are seeking a dedicated and experienced Service Manager for Bicycles to lead our service department. The ideal candidate will possess strong leadership skills and a passion for customer service, ensuring that our clients receive top-notch vehicle maintenance and repair services. This role requires a hands-on approach, as well as the ability to manage a team of service technicians effectively. The Service Manager will be responsible for overseeing daily operations, maintaining high standards of service quality, and fostering a positive work environment. They will be required to service both regular and ebikes.

Responsibilities

• Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Manage and mentor a team of mechanics and service technicians, providing guidance and support as needed.
• Ensure all bike maintenance and repair work is performed accurately and in a timely manner.
• Maintain strong customer relationships by providing exceptional customer service and addressing any concerns or inquiries.
• Coordinate with the sales team to promote services and upsell additional repairs or maintenance packages.
• Conduct regular inspections of equipment and tools to ensure they are in good working condition.
• Implement safety protocols to ensure a safe working environment for all staff members.
• Handle administrative tasks related to service operations, including scheduling, managing inventory and warranties.
• Stay up-to-date with the latest bike technology and repair techniques and continuously improve personal skills through training and hands-on experiences.

Experience

• Proven experience in bike maintenance or repair, with specific skills in brake repair and general mechanic duties.
• Strong background in customer service, demonstrating the ability to communicate effectively with guest.
• Familiarity with hand tools and equipment used in bike maintenance.
• Experience in managing or leading a team is highly desirable.
• Ability to perform heavy lifting as required during bike repairs or maintenance tasks.
• Ability to stand for extended periods.
• A commitment to maintaining high standards of quality and efficiency within the service department.

If you are passionate about bicycles and looking for a friendly and supportive work environment, we encourage you to apply for this exciting opportunity as our Service Manager.  Email your resume to [email protected]