Opinion by B Vivit
In my experience, allowing customers to do some of their own work, and possibly even empowering them to do so, can actually increase the profitability of the service shop.
While I have no illusions about a free-for-all service area, here are a few models in which customers are allowed to do some or all of their own bike work. And I’ve seen them work well, for the customer and for the shop. We can discuss a full-access model and a partial-access model.